Tenants Guide

Holding Deposit

A Holding Deposit is paid to demonstrate your commitment to your offer and the proposed tenancy. £500 is payable at the point the offer is made, and a further £500 when your offer is accepted. This is in order to reserve the property and remove it from our availability list. The holding deposit will be deducted from the first months rent due. Should the tenant withdraw from the proposed letting, through no fault of the landlord or the agent, after any part of this holding deposit is received, the monies will be forfeited in full.

If the Landlord withdraws from the proposed tenancy for any reason at any time, the funds will be returned to you in full less the cost of the administration fee and referencing.

The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property:

For example:

  • Cancel any advertising for the property
  • Take up references and credit checks (some landlords make a charge for this)
  • Preparation of a Tenancy Agreement

 Administration/ Reference Applications

All administration/reference fees are due at the start of the application process once the offer has been verbally agreed and will secure the property for you subject to satisfactory references being received on behalf of all applicable tenants.

The administration fee covering preparation of the tenancy in accordance with current legislation, whilst communicating with the Landlord and Tenants, every step of the way.  

You will need to provide us with proof of your right to rent a property in England, in line with the Immigration Acts 2014 and 2016 and to prove your current address (such as an original bank statement, credit card, utility bill, council tax demand, etc. dated within the last 3 months). We will take a photocopy and return the originals to you. We cannot accept photocopies, faxes or scanned copies from you.


A well-prepared inventory and check-in report protects landlords and tenants alike, providing an accurate description of the condition and contents of a property at the start of a tenancy.

The condition of the property and its contents at the end of the tenancy is then compared back to this report in the form of a check-out report. The inventory clerk will also provide an opinion on whether any damage that has arisen during the tenancy is attributable to the tenants, to ‘fair wear and tear’ or to the landlord as required maintenance.

Normally, an inventory of the property condition, furniture, fittings and effects will be organised by the landlord/agent, an independent inventory clerk will be instructed prior to the tenancy commencing. The inventory is checked and agreed between the tenant and the landlord at the tenancy commencement.

The tenant(s) will be liable for a check out fee when the independent inventory clerk carries out their inspection at the end of the tenancy. The check out report forms an essential part of the procedure in the release of your security deposit.

Early release

If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result.

  • The equivalent of the letting fee already paid by your landlord to us from the date you wish to end the tenancy until the date you could contractually end the tenancy (calculated as a daily rate)

End of Tenancy reference request

If you wish to leave the property you are renting and apply through a different agent they will want us to provide you with a written reference on how the tenancy was conducted. This fee is to produce and send this.