Privacy Policy

Privacy Statement

  1. Overview

Marlowe Estates are committed to protecting your privacy. Marlowe Estates,provide the services and content available on or individually referred to as “the site”) and are committed to protecting and respecting your privacy. This policy (together with the terms ofuse and any other documents referred to in it) sets out the basis on which anypersonal data Marlowe Estates collects from Users, or that Users provide toMarlowe Estates, will be processed. Please read the following carefully tounderstand Marlowe Estates views and practices regarding your personaldata and how it will be treated. Marlowe Estates are responsible for theprocessing of the personal information you provide us and is registered withthe ICO (Information Commissioners Office) in the UK under the UK DataProtection Act 1998.

  1. Information Collected about our Customers

In order to provide the highest level of service we will ask for certain personalinformation, this may be online or otherwise. When accessing our website, wemay also collect information about the devices you are using or ask a thirdparty to do so on our behalf. We only collect information that is pertinent to theservice we provide and will retain this information for only as long as isneeded. Information will be retained for legitimate business activities, statutoryor legal obligations or for auditing and regulatory purposes. Where required inline with the services we provide, we may pass your details on to third parties.We do this on the understanding that they treat your information asconfidential and only use it for the purpose for which it has been supplied.

Your personal information will be held securely on our system throughout ourrelationship with you, using a variety of systems and controls to protect yourdata from being used or disclosed in any way it shouldn’t. This information will include data provided by you or others and may be provided in many waysincluding but not limited to:

  • Information provided in applications, emails and letter, telephone calls andconversations held face to face. Also, information may be acquired fromcompleting forms on our website, customer surveys, questionnaires,competitions and promotions and through use of our company website.

  • Details of User’s visits to the site including, but not limited to, the referrerpage, the pages of the site accessed, traffic data, location data, weblogs andother communication data, along with the time of these events.

  • Information received from third parties such as credit reference agencies,mortgage lenders and insurance companies, social networking andcomparison sites or fraud prevention agencies. When making an enquiry withus we will ask you to provide some initial contact details. These may includeyour name, previous name, address history, date of birth, contact telephonenumber and email address. If you advise us of a change to your personalinformation we will update the records on our database. It is, however, yourresponsibility to provide any other party where you may have opened anaccount or policy.

If you use a service or product through Marlowe Estates, we may ask you foryour bank details. We commit to destroying this information as soon as anypayment has been made. We do not retain details of debit or credit cards.

When providing information about a third party such as in a joint applicationyou should ensure you have their permission. We will store their informationas described in this privacy notice.

  1. Use of Our Website

Any data gathered via our website is owned solelyby Marlowe Estates and will only be utilised for the purposes described in thispolicy. All data is stored on servers in the UK. When visiting our website orusing our online service, certain data is collected automatically. This includesbut is not limited to:

  • How you connect to the internet, including your IP address.

  • How you use our site such as screen resolution and browser data stored onyour advice, such as cookies. A cookie is a text-only string of data that isentered into the cookie file or ‘memory’ of the browser on your computer. It will typically contain the name of the domain from which the cookie has come,the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Cookies help Marlowe Estates to improve the site and to deliver abetter and more personalised service.

  • Information about the device software and internet browser used.

  • Location data such as the area of the IP address used when accessing ouronline services. This information enables us to estimate audience size andusage patterns, recognise you when you return to the site and rememberaspects of site subscription information and facilitate site enabledcommunication services. In order to maintain and improve our level of customer service, we may monitor or record our phone calls with you. This isnot only used for training purposes but also helps detect and prevent fraud.

  1. Using Personal Information

Personal data received by Marlowe Estates may be used in a number of waysin order to continually improve the service we offer. This may include but isnot limited to:

  • Enabling the use of our website to accept you as a new or returningcustomer
  • Letting you know of changes to our products and services
  • Confirming your identity and the information you provide
  • Improving how we support our customers
  • Staff Training
  • Maintaining our records
  • Improved communications
  • Fraud investigation and prevention

Due to the rapidly evolving technologies and capabilities on the internet, Marlowe Estates may need to change this privacy policy over time. WFinancial may revise these terms of use at any time for security, legal, bestpractice or regulatory reasons by amending this page. Marlowe Estates willnot use this right to make substantial changes to the terms to your detriment,without giving you a chance to agree.

You are expected to check this pagefrom time to time to take notice of any changes Marlowe Estates made, asthey are binding on you, however, data taken before any changes will not beaffected without your individual permission. This Privacy Policy was lastupdated on 23rd May 2018. 10. Contacting Marlowe Estates with questions,comments and requests regarding this privacy policy are welcomed andshould be addressed to: Marlowe Estates, 16 Streatham High Road, London,SW16 1DB or email to or by telephone on 0203700 4080.